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What this policy covers

 
 

Last Updated: [2022-07-02]

MedRegis Inc. (“MedRegis,” “we,” “our,” “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MedRegis Help Center located at www.helpme.medregis.com (“Help Center”).

The Help Center provides articles, videos, and other resources for users of MedRegisEHR, including healthcare professionals, administrative staff, and patients. By accessing or using the Help Center, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We may collect the following types of information when you use the Help Center:

  • Account Information: Name, email address, username, and password.
  • Professional Details: Job title, role (e.g., doctor, nurse, pharmacist), and affiliated clinic or organization.
  • Contact Information: Email address, phone number (if provided), and mailing address (if provided).
  • Usage Data: Pages visited, articles viewed, videos watched, time spent, and navigation patterns.
  • Technical Data: IP address, browser type, device information, operating system, and referring website.
  • Cookies and Tracking Data: Information collected through cookies, web beacons, and similar technologies (including third-party cookies).
  • Support Requests: Information you submit when you contact us for help, including any attachments or comments.
  1. Information We Do Not Collect
  • Protected Health Information (PHI): The Help Center is not intended for sharing patient medical records or any PHI. Do not submit any PHI through the Help Center.
  • Any PHI received in error will be deleted immediately upon discovery.
  1. How We Use Your Information

We use the collected information to:

  • Provide, operate, and improve the Help Center.
  • Authenticate your account and manage user access.
  • Personalize your learning experience.
  • Send service updates, support responses, and notifications.
  • Monitor usage trends and improve content.
  • Ensure compliance with our Terms of Use and applicable laws.
  • Protect the security and integrity of the Help Center.
  1. Sharing of Information

We may share your information with:

  • Service Providers: Third parties who help us operate the Help Center, host videos (e.g., YouTube), process analytics, or provide customer support.
  • Business Partners: With your consent, for joint training initiatives or events.
  • Legal Authorities: When required by law, regulation, or court order.
  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Recognize you when you return to the Help Center.
  • Understand how you use our resources.
  • Deliver relevant content and recommendations.

Some cookies are set by third parties (e.g., YouTube, analytics providers). You can control cookies through your browser settings, but disabling them may limit certain features.

  1. Data Retention

We retain personal data for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

When no longer needed, data will be securely deleted or anonymized.

  1. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal requirements.
  • Object to certain processing activities.

To exercise these rights, contact us at [email protected].

  1. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

  1. Third-Party Links

The Help Center may contain links to external sites not operated by MedRegis. We are not responsible for the privacy practices of these third parties.

  1. Jurisdiction

This Privacy Policy is governed by the laws of Barbados. Any disputes will be subject to the exclusive jurisdiction of the courts of Barbados.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Last Updated” date.

  1. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact:

Email: [email protected]

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